Refund Policy

Subscription cancelation and refund guidelines

We want our billing terms to be as clear and straightforward as possible. This policy outlines how subscriptions, custom setups, and bulk messaging credits are billed and when refunds apply at Deenx Consultancy.

1. Messaging Panel Subscriptions

  • Monthly Subscriptions: Payments for monthly panel plans are non-refundable. You can cancel your subscription at any time via your settings. Your access will remain active until the end of the current paid billing cycle, after which your account will downgrade and renewals will stop.
  • Annual Subscriptions: If you purchase an annual subscription and realize it does not fit your needs, you can request a refund within 7 days of the purchase date. We will issue a pro-rata refund for the remaining months, minus payment gateway fees. No refunds are available after the 7-day window.

2. Pay-As-You-Go Messaging Credits

  • WhatsApp messaging credits and conversation balances are consumed in real-time as your campaigns are delivered. Therefore, credits that have already been sent/used are strictly non-refundable.
  • If you purchased message credits by mistake and have not sent any messages using those credits, you can request a full refund within 14 days of the transaction.
  • Expired credits (based on campaign timelines selected during purchase) cannot be refunded.

3. Account Blocks and Policy Suspensions

No refund will be issued to users whose accounts are suspended or closed due to spamming, sending unauthorized bulk messages, or violating Meta's official WhatsApp Business policies. If WhatsApp flags and blocks your number for unsolicited messaging, our platform fees and credit balances remain non-refundable.

4. Custom Development and Consultancy Milestones

For custom web development, landing pages creation, or marketing consultancy projects, we structure payments around specific work milestones. Once a milestone is built, reviewed, and signed off by you, the payment associated with that milestone is final and non-refundable. Startup deposits are non-refundable once design or coding work has begun.

5. Requesting a Refund

To request a refund on eligible services:

  1. Write a short email to asif.deenx@gmail.com.
  2. Include your registered email, payment date, and invoice number.
  3. Briefly explain the reason for your refund request.

Once we verify your request, eligible refunds are returned to your original payment method (bank account, card, or UPI) within 5 to 7 business days.

6. Contact Billing Support

For any billing queries or questions, get in touch with us:

Deenx Consultancy

Email: asif.deenx@gmail.com

Phone: +91 96672 66614