At Deenx Consultancy, we take the trust you place in us seriously. This Privacy Policy details how we handle the personal information and technical data you provide when using our website (deenxconsultancy.com) and our bulk WhatsApp messaging platform (app.deenxconsultancy.com).
1. Information We Collect and Manage
To run our consulting and bulk messaging services, we process the following types of information:
- Account Details: When you register for our WhatsApp panel, we collect your name, business email, contact number, and billing information.
- WhatsApp API Configuration: To route messages through the official Meta gateway, we process your WhatsApp Business Account (WABA) credentials, phone number IDs, and API access tokens.
- Messaging Data: We process the contact numbers and message templates you upload to send campaigns. We only retain temporary logs of these transmissions for delivery reports, debug requests, and billing accuracy. We do not store or inspect the contents of your messages for any other purpose.
2. How Your Data is Used
We use your information strictly to provide and improve our services, specifically to:
- Set up and secure your access to the messaging dashboard.
- Ensure templates and campaign text route correctly to Meta's API endpoints.
- Track delivery statuses and calculate your API billing credits.
- Provide direct technical support when you run into setup errors.
- Identify and block spam patterns to comply with Meta Developer guidelines.
3. Sharing and Disclosing Data
We do not sell, rent, or trade your details. Your data is shared only with:
- Meta Platforms, Inc.: Necessary API configurations, templates, and target recipient numbers are forwarded directly to Meta to deliver messages over the WhatsApp Business network.
- Infrastructure Vendors: Standard operational tools like payment gateways, SMS verification services, and server hosting companies that help us run our service safely.
- Legal Mandates: Authorities, only if we are legally obligated to satisfy law enforcement requests or protect users against malicious activity.
4. Security Measures
All database connections and user logins are encrypted using secure industry-standard protocols (SSL/TLS). Access tokens and keys are encrypted at rest on our secure servers. While we take every measure to keep your data secure, no internet transmission is completely risk-free, and we encourage you to use secure passwords and rotate API tokens regularly.
5. Data Retention & Deletion
We keep your operational logs only as long as you maintain an active account with us. You can request the permanent removal of all your data (including API tokens, accounts, and contact records) by following the instructions on our Data Deletion page. We process verified requests within 30 days.
6. Questions and Updates
We update this policy from time to time to match new security standards or Meta policy changes. For any concerns or queries about your data privacy, reach out to us at:
Deenx Consultancy
Email: asif.deenx@gmail.com
Phone: +91 96672 66614